Privacy Policy

Last Updated: August 15, 2023

1. Information We Collect

1.1 Information You Provide to Us:

• Account information: Name, email address, phone number, and other details you provide when creating an account
• Profile information: Artist name, biography, photos, and other details you choose to share
• Content: Music, videos, images, text, and other materials you upload to the Platform
• Payment information: Credit card details, banking information, and other financial data necessary for transactions
• Communications: Messages sent to us or through the Platform, including support requests and feedback

1.2 Information Collected Automatically:

• Device information: IP address, browser type, operating system, and device identifiers
• Usage information: Pages visited, actions taken, features used, and interaction patterns
• Location information: General location data derived from your IP address
• Log data: Access times, pages viewed, and system activity
• Cookies and similar technologies: Data collected via cookies, pixels, and similar tracking methods

1.3 Information from Third Parties:

• Social media: Data shared when you connect social media accounts to our Platform
• Payment processors: Transaction information from payment providers
• Analytics providers: Usage and performance data about our Platform
• Marketing partners: Information about promotional campaigns and advertising effectiveness

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the Platform: Delivering our services, processing transactions, and maintaining your account
• Personalization: Customizing your experience and offering content, features, and recommendations tailored to your preferences
• Communication: Sending administrative messages, updates, security alerts, and support responses
• Marketing: Promoting our services and providing information about features, updates, and events (subject to your preferences)
• Improvement: Analyzing usage patterns to enhance our Platform, develop new features, and optimize performance
• Security: Protecting against fraud, unauthorized access, and other potential threats
• Legal compliance: Fulfilling legal obligations, enforcing our terms, and resolving disputes

We process your information based on one or more of the following legal grounds:

• To perform our contractual obligations to you
• With your consent
• For our legitimate business interests
• To comply with legal requirements

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors, consultants, and service providers who need access to such information to perform services on our behalf, such as hosting, payment processing, customer support, and analytics
• Legal Requirements: In response to a legal request if we believe disclosure is required by law, regulation, or legal process
• Protection of Rights: To protect the rights, property, and safety of our users, the public, or ourselves
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With Your Consent: With third parties when you have given us your consent to do so

When we share data with service providers, we require them to protect your information in a manner consistent with this Privacy Policy.

4. Agent Lee AI Assistant

Our Platform includes Agent Lee, an AI assistant that processes your information to provide personalized assistance.

4.1 How Agent Lee Uses Your Information:

• Analyzing your content and interactions to provide contextual help and support
• Remembering your preferences and prior interactions to deliver a more personalized experience
• Assisting with communication between you and your fans based on your guidelines and preferences
• Generating reports and insights based on your platform data to help optimize your artist presence
• Learning from your feedback to improve its recommendations and assistance

4.2 Agent Lee Privacy Controls:

You can control Agent Lee's access to your information through your privacy settings:

• Pause or disable Agent Lee's learning from your interactions
• Delete conversation history and previously learned preferences
• Specify which platform data Agent Lee can access and analyze
• Review and manage automated actions performed by Agent Lee

While Agent Lee helps make the Platform more useful, its use is optional. You can limit or disable Agent Lee's functionality without losing access to core Platform features.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Account Information

You can update, correct, or delete your account information at any time by logging into your account settings. If you need assistance, please contact our support team.

5.2 Marketing Communications

You can opt out of receiving promotional emails by following the instructions in those emails or by updating your communication preferences in your account settings. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

5.3 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Platform.

5.4 Additional Rights

In certain jurisdictions, you may have the right to:

• Access and receive a copy of your personal information
• Rectify inaccurate or incomplete personal information
• Request deletion of your personal information
• Restrict or object to certain processing of your personal information
• Request portability of your personal information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information in the "Contact Us" section below.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When determining retention periods, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

After your account is closed:

• We will retain some information for a limited period to address any follow-up questions or concerns
• Backup copies of your data may remain in our archives, but we have policies and procedures to ensure we do not keep personal data longer than necessary
• We will anonymize or delete information when it's no longer needed for the purposes described in this policy

7. Children's Privacy

The Platform is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove that information from our servers.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers and service providers may be located in the United States or other countries outside of your jurisdiction.

When we transfer your information internationally, we take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, including through:

• Using approved data transfer mechanisms, such as Standard Contractual Clauses
• Obtaining your consent for certain types of data transfers
• Ensuring our service providers maintain adequate data security measures
• Entering into appropriate contracts that protect your personal information

By using our Platform, you acknowledge that your information may be transferred to our facilities and to those third parties with whom we share it as described in this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. We will notify you of any material changes by:

• Posting a notice on our Platform prior to the change becoming effective
• Sending an email notification to the address associated with your account
• Displaying a prominent notice when you next access the Platform

We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Platform after any changes to this Privacy Policy will constitute your acceptance of such changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: