Contact Information

We're here to help you succeed on your artist journey. Reach out to us through any of the following channels:

Operating Hours

Our support team is available during the following hours:

• Monday - Friday: 9:00 AM - 7:00 PM (CST)
• Saturday: 10:00 AM - 3:00 PM (CST)
• Sunday: Closed

For urgent matters outside of business hours, please email us with "URGENT" in the subject line, and our on-call team will respond as soon as possible.

Support Center

Support Tiers

We offer multiple levels of support to meet your needs:

Getting Help from Agent Lee

Agent Lee is available 24/7 to assist with common questions and troubleshooting. Simply click the robot icon in the bottom right corner of any page to start a conversation.

Frequently Asked Questions

Terms of Service

Last Updated: August 15, 2023

These Terms of Service ("Terms") govern your access to and use of the Artist Empowerment Platform ("Platform") operated by LEEWAY through RapidWebDevelop.com ("we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms.

1. Account Registration and Security

1.1 To use certain features of the Platform, you must register for an account. You agree to provide accurate, current, and complete information during the registration process.

1.2 You are responsible for safeguarding the password that you use to access the Platform and for any activities or actions under your password.

1.3 You agree to notify us immediately of any unauthorized access to your account or any other breaches of security.

2. Content and Intellectual Property

2.1 By using the Platform, you retain all rights to your content. We do not claim ownership of any content that you create, upload, or display on or through the Platform.

2.2 You grant us a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, store, display, reproduce, and modify your content solely for the purpose of operating and improving the Platform.

2.3 You represent and warrant that you own or have the necessary rights to all content you submit to the Platform, and that your content does not violate the rights of any third party.

3. Platform Fees and Revenue Sharing

3.1 In exchange for using the Platform, we retain 15% of all revenue generated through your Platform. You receive the remaining 85% of revenue.

3.2 Payment processing fees charged by third-party payment processors are included in our 15% fee. We do not impose additional fees or charges.

3.3 We issue payments on a weekly basis, provided your account is in good standing and compliant with these Terms.

4. Prohibited Conduct

4.1 You agree not to engage in any of the following:

• Violating any applicable law or regulation
• Infringing upon the rights of others
• Posting content that is defamatory, obscene, or illegal
• Using the Platform to distribute malware or other harmful code
• Attempting to interfere with the proper functioning of the Platform
• Selling or transferring your account to another party

5. Termination

5.1 We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion.

5.2 Upon termination, your right to use the Platform will immediately cease, but all provisions of these Terms that should survive termination shall remain in effect.

6. Disclaimer of Warranties

6.1 The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied.

6.2 We do not guarantee that the Platform will be uninterrupted, secure, or error-free.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

7.2 Our total liability for any claim arising out of or relating to these Terms or the Platform shall not exceed the greater of $100 or the amount you have paid us in the past six months.

8. Changes to Terms

8.1 We may modify these Terms at any time by posting the revised Terms on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.

9. Governing Law

9.1 These Terms shall be governed by the laws of the State of Wisconsin, without regard to its conflict of law provisions.

9.2 Any disputes arising under these Terms shall be resolved in the state or federal courts located in Milwaukee County, Wisconsin.

10. Contact Information

If you have any questions about these Terms, please contact us at: agentlee@rapidwebdevelop.com

Privacy Policy

Last Updated: August 15, 2023

This Privacy Policy describes how LEEWAY through RapidWebDevelop.com ("we," "us," or "our") collects, uses, and shares your personal information when you use our Artist Empowerment Platform ("Platform").

1. Information We Collect

1.1 Information You Provide to Us:

• Account information (name, email, phone number)
• Profile information (artist name, bio, photos)
• Content you upload (music, videos, images, text)
• Payment and financial information
• Communications with us or through the Platform

1.2 Information Collected Automatically:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, actions taken)
• Location information (general location based on IP address)
• Cookies and similar tracking technologies

1.3 Information from Third Parties:

• Social media information (when you link accounts)
• Payment processors and financial institutions
• Analytics providers and advertising partners

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Develop new products and services
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

3. How We Share Your Information

We may share your information in the following circumstances:

• With vendors, consultants, and service providers who need access to such information to perform services on our behalf
• In response to a legal request if we believe disclosure is required by law
• To protect the rights, property, and safety of our users, the public, or ourselves
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
• With your consent or at your direction

We do not sell your personal information to third parties.

4. Agent Lee AI Assistant

4.1 Our Platform includes Agent Lee, an AI assistant that processes your information to provide personalized assistance and automation. Agent Lee may:

• Analyze your content and interactions to provide contextual help
• Remember your preferences and prior interactions
• Assist with communication between you and your fans
• Generate reports and insights based on your platform data

4.2 You can control Agent Lee's access to your information through your privacy settings.

5. Your Rights and Choices

5.1 Account Information: You can update, correct, or delete your account information at any time by logging into your account settings.

5.2 Marketing Communications: You can opt out of receiving promotional emails by following the instructions in those emails.

5.3 Cookies: Most browsers allow you to adjust your cookie settings. Note that refusing cookies may affect certain Platform features.

5.4 Data Access and Portability: You can request a copy of your personal data by contacting us.

6. Data Retention

We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

7. Children's Privacy

The Platform is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on the Platform and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: agentlee@rapidwebdevelop.com

Getting Started Guide

Welcome to the Artist Empowerment Platform! This guide will help you set up your account and start building your artist presence.

1. Creating Your Account

To begin your journey on the Artist Empowerment Platform:

1. Visit the registration page and enter your basic information
2. Verify your email address via the confirmation link
3. Complete your artist profile with your stage name, bio, and genre
4. Upload a profile image and cover photo
5. Connect your social media accounts (optional but recommended)

2. Setting Up Your Artist Platform

Once your account is created, it's time to build your platform:

1. Select a template design that matches your artistic style
2. Customize colors, fonts, and layout to match your brand
3. Set up your storefront for music, merch, and digital products
4. Configure payment options and payout methods
5. Create your first release or product

3. Connecting with Fans

Building your fan community is essential for success:

1. Set up your messaging preferences for email, SMS, and push notifications
2. Create a welcome message for new fans
3. Import existing fan contacts (if you have them)
4. Configure your fan board settings and moderation preferences
5. Plan your first fan-exclusive content drop

4. Working with Agent Lee

Agent Lee is your AI assistant throughout your journey:

1. Access Agent Lee by clicking the robot icon in the bottom right corner
2. Complete the onboarding dialogue to help Agent Lee understand your goals
3. Train Agent Lee on your communication style and preferences
4. Ask for assistance with any platform features or strategies
5. Review Agent Lee's suggestions for platform optimization

Platform Usage Guide

This guide covers the core features of the Artist Empowerment Platform and how to use them effectively.

Content Management

Upload and manage your creative content:

• Music: Upload tracks in WAV, MP3, or FLAC format. Set pricing, release dates, and availability.
• Videos: Host music videos, live performances, or behind-the-scenes content directly on your platform.
• Images: Create galleries for press photos, album art, and visual content.
• Blog/Updates: Keep fans informed with regular posts about your journey and upcoming releases.

Store Configuration

Sell your music, merchandise, and digital products:

• Product Management: Add items, set pricing, manage inventory, and track sales.
• Bundling: Create special offers by combining multiple products.
• Limited Editions: Set quantity limits and countdown timers for exclusive drops.
• Digital Downloads: Offer high-quality audio, bonus content, or exclusive material.

Fan Engagement Tools

Build and nurture your community:

• Fan Board: Create a space for fans to interact with you and each other.
• Messaging: Send targeted communications to specific audience segments.
• Exclusive Content: Offer special material to subscribers or paying supporters.
• Live Streaming: Host virtual events, Q&As, or performances.

Analytics and Insights

Track your growth and understand your audience:

• Sales Dashboard: Monitor revenue from all sources in real-time.
• Audience Metrics: Analyze fan demographics, geographic distribution, and behavior patterns.
• Content Performance: See which songs, videos, and posts resonate most with your audience.
• Campaign Tracking: Measure the success of promotional efforts and marketing initiatives.

Customization

Make the platform truly yours:

• Visual Editor: Change colors, fonts, layouts, and design elements without coding.
• Custom Domain: Connect your own domain name for a professional appearance.
• Integrations: Connect with third-party services like Spotify, Mailchimp, or Google Analytics.
• Mobile Optimization: Ensure your platform looks great on all devices.

Agent Lee Guide

Agent Lee is your AI assistant designed specifically for artists. This guide will help you maximize Agent Lee's capabilities to support your career.

Core Features

Agent Lee can assist with various aspects of your artist journey:

• Platform Navigation: Get help finding and using any feature on the platform.
• Content Creation: Assistance with writing, editing, and optimizing your content.
• Fan Engagement: Help managing communication with fans and building your community.
• Analytics Interpretation: Make sense of your performance data with actionable insights.
• Growth Strategy: Receive personalized recommendations for expanding your reach.
• Industry Knowledge: Access information about music business best practices.

Voice Commands

Agent Lee responds to specific voice commands for quick actions:

• "Send my card" - Generates sharing options for your artist card
• "Show analytics" - Displays your current performance metrics
• "New release" - Begins the process of uploading new content
• "Message fans" - Opens fan communication tools
• "Schedule post" - Sets up future content drops or announcements
• "Growth strategy" - Provides personalized recommendations

Training Agent Lee

The more Agent Lee learns about you, the better assistance it provides:

1. Initial Setup: Complete the onboarding dialogue with detailed information
2. Communication Style: Train Agent Lee on your preferred tone and vocabulary
3. Fan Interactions: Provide examples of how you like to engage with fans
4. Content Preferences: Share your creative approach and artistic values
5. Feedback: Rate Agent Lee's responses to help it improve over time

Advanced Features

Unlock more capabilities as you use Agent Lee:

• Automation: Set up recurring tasks and scheduled activities
• Custom Workflows: Create sequences of actions for complex processes
• Fan Response Templates: Save time by creating preset responses to common questions
• Content Calendar: Let Agent Lee help you plan and schedule your content strategy
• Multilingual Support: Communicate with international fans in their language
• Cross-Platform Integration: Connect Agent Lee to your social media and streaming accounts